Resolution Topics vs. 311 Complaint Categories
Side-by-side percentage comparison of MCB3 resolution topics and CB3 311 complaint categories, revealing where board attention aligns with, and diverges from, what residents actually report. Nearly half of MCB3 resolutions involve liquor licensing, a category that generates zero 311 calls. Public safety drives 45% of resident complaints but only 4% of board resolutions.
Liquor licensing is the largest single share of MCB3's resolutions and generates no 311 complaints at all
Each topic's share within its own dataset: 7,134 MCB3 resolutions from 2004 to 2025, and 377,536 311 service requests from Manhattan Community District 3 from 2020 to 2026. Shares recompute over whichever categories are selected, and four categories have no 311 equivalent.
Methodology & Data Sources
MCB3 resolutions (7,134 total, 2004–2025) were classified into 10 topic categories based on resolution text and agenda type. Liquor License / SLA includes all State Liquor Authority applications and renewals. The remaining 1,479 resolutions (20.7%) are not shown as they fell outside the 10 classified categories.
311 data covers all service requests originating in Manhattan Community District 3 from January 2020 through March 2026 (377,536 total). Complaint types were mapped to the same 10 MCB3 topic categories: noise complaints, illegal fireworks, and graffiti to Public Safety; street/sidewalk conditions, parking, and traffic to Transportation & Streets; heat/water/pest complaints to Housing & Zoning; air/water quality to Environment & Waterfront; park conditions to Parks & Open Space. Four categories, City Planning, Budget & Funding, Landmarks, and Education, have no 311 equivalent and show 0%.
Percentages for each dataset are computed independently. MCB3 % = resolutions in category ÷ 7,134. 311 % = complaints in category ÷ 377,536. The datasets cover different time periods and measure fundamentally different things: formal board action vs. resident-initiated service requests.