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311 Channels

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Visuals in this post: Agency Responses Repeat Requests Open Data Releases 311 Channels
data.nycuriosity.com › Community Data Pipeline › 311 Channels
Community Data October 2026

311 counts calls, web forms and app requests, and has no channel for social media

311 logged 22.8 million service requests from 2020 to October 2026 by phone, web and app. Its open data has no channel for social media.

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311 logged 22.8 million requests since 2020 by phone, web and app, and none as social media

311 service requests by intake channel and year, 2020 through October 10, 2026.

  • Online
  • Phone
  • Mobile app
  • Unknown and other
Source: NYC OTI, 311 Service Requests from 2020 to Present (NYC Open Data) Note: Channel as recorded in the dataset's open_data_channel_type field, which has five values: phone, online, mobile, unknown and other.

Online requests overtook phone calls in 2021 and reached 1.56 million in 2025, 43% of all requests.

Sources: NYC OTI, 311 Service Requests from 2020 to Present on NYC Open Data. Requests are counted by the year they were created, 2020 through October 10, 2026.